Nespresso Customer Service

Please see our frequently asked questions regarding Nespresso products and services below. If you are unable to find the answer to your question, our Coffee Specialists are available Monday to Sunday, 9am to 6pm to assist you.

Call us at 1500498 (Monday to Sunday, 9am – 6pm)
Send us an email at club.indonesia@nespresso.co.id

Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.

Frequently Asked Questions

COFFEE AND MACHINE INFORMATION

Where can I buy Nespresso capsules?
How much do the capsules cost?
What are the Limited Editions from Nespresso?
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Frequently Asked Questions

ORDERS AND DELIVERY

What are the available modes of payment on the website?
What are the available delivery options on the website?
How can I order Nespresso capsules?
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Frequently Asked Questions

ONLINE SUPPORT

I forgot my password. What should I do?
How can I change my email address?
How can I change my delivery and/or billing address?
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Frequently Asked Questions

PRODUCT ISSUE

I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules
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Frequently Asked Questions

MACHINE SUPPORT

How long is the Nespresso warranty?
I have a technical question around my machine. Who can I ask?
How much does a repair cost?
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Frequently Asked Questions

BRAND & PROMOTIONS

What is Nespresso Welcome Offer?
Does Nespresso offer Fair Trade coffee?
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Frequently Asked Questions

RECYCLING

How does Nespresso recycle the capsules?
How can I recycle my capsules?
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