Machine Care and Troubleshooting

See step by step instructions, videos and easy guides to help you make the most of your Nespresso machine and Aeroccino milk frother. Choose your machine model below and find everything you need to know about your machine.

Select your machine

Nespresso Assistance

If you require assistance, contact the Nespresso Club at 1500498 (Monday to Sunday, 10am – 7pm) and receive personalised technical diagnosis and support.

If required, the Nespresso Club offers a full-service Assistance Package which includes pick up and repair of your machine and its return to your address of choice.

Learn more about our Assistance Package

  1. Nespresso will pick-up your machine at your preferred address
  2. Nespresso will provide you with a loan machine while yours is being repaired, so you never have to go without your coffee.
  3. The machine will be returned back to the pick-up address and all repairs are covered with an additional six-month warranty.

Machine registration

You can register your machine through the Nespresso website during the registration process or if you already have an online account, login to your account and click on My Machine.

You are entitled to 2 years warranty and Nespresso Assistance Package when you register your machine.

Register your machine