Nespresso Machine Assistance

Machine Care and Troubleshooting Essenza Plus

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Digital user manual

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Instruction guides & videos

First use or after a long period of non-use

Instruction Guide Video

Coffee Preparation

Instruction Guide

Emptying the system before a period of non-use and en for frost protection, or before a repair

Instruction Guide

No light indicator

Check the power outlet, plug, voltage, and fuse. In case of problems, call the Nespresso Club (800 852 3525 toll-free)

No coffee, no water

First use: fill water tank with water and run through machine.
Water tank is empty. Fill water tank
Descale if necessary; see Descaling section

Coffee comes out very slowly

Flow speed depends on the coffee variety
Descale if necessary; see Descaling section

Coffee is not hot enough

Preheat cup
Descale if necessary

Capsule area is leaking (water in capsule container)

Position capsule correctly. If leakages occur, call Nespresso.

All 3 beverage buttons blinking fast

It means machine is overheating or in an environment below 0°C. Please wait for all buttons to stop blinking, this will take a few minutes. During this time the machine cannot be used.
If problem persists, call the Nespresso Customer service 1500498 (Monday to Sunday, 9am – 6pm)

Descaling alert blinking (descaling alert level 1)

Machine triggers descaling alert according beverages consumption usage. Descale machine

Descaling alert steady light (descaling alert level 2)

Machine triggers descaling alert according beverages consumption usage. Descale machine immediately to avoid machine performance and coffee quality decrease

Irregular blinking

Send appliance to repair or call the Nespresso Customer service 1500498 (Monday to Sunday, 9am – 6pm)

No coffee, just water runs out (despite inserted capsule)

In case of problems, call Nespresso

All 4 buttons blinking alternatively (from front to back).

Firmware update in progress. Please wait a few minutes until the update has been completed. During this time the machine cannot be used.
Once update has been completed, blinking will stop and machine will switch off.

Specifications

Weight
3.6 Kilogram

Removable water tank
1 litre

Dimension (WxDxH)
134 X 420 X 239 mm

Pressure
19 bar

Automatic power off
after 9 mins

Used capsules container capacity
9-11

Warranty
2 years

Spare parts

Spare Parts

Do you require a replacement part for your machine?
Allow one of our Coffee Specialists to assist you through your Spare Part selection by calling the Nespresso Club at 1500498 (Monday to Sunday, 9am – 6pm).

Nespresso Assistance

If you require assistance, contact the Nespresso Club at 1500498 (Monday to Sunday, 9am – 6pm) and receive personalised technical diagnosis and support.

If required, the Nespresso Club offers a full-service Assistance Package which includes pick up and repair of your machine and its return to your address of choice.

Learn more about our Assistance Package

Nespresso will pick-up your machine at your preferred address
Nespresso will provide you with a loan machine while yours is being repaired, so you never have to go without your coffee.
The machine will be returned back to the pick-up address and all repairs are covered with an additional six-month warranty.

Machine registration

You can register your machine through the Nespresso website during the registration process or if you already have an online account, login to your account and click on My Machine.

You are entitled to 2 years warranty and Nespresso Assistance Package when you register your machine.

Machine Care and Troubleshooting Essenza Plus

Digital user manual

Instruction guides & videos

First use or after a long period of non-use

Coffee Preparation

Emptying the system before a period of non-use and en for frost protection, or before a repair

Descaling

Energy saving mode

Programming the water volume

Reset to factory settings

Cleaning

First use or after a long period of non-use

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First use or after a long period of non-use

First use or after a long period of non-use

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First use or after a long period of non-use

Energy saving mode

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Energy saving mode

Coffee Preparation

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Coffee Preparation

Coffee Preparation

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Coffee Preparation

Programming the water volume

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Programming the water volume

Programming the water volume

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Programming the water volume

Emptying the system before a period of non-use and en for frost protection, or before a repair

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Emptying the system before a period of non-use and en for frost protection, or before a repair

Emptying the system before a period of non-use and en for frost protection, or before a repair

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Emptying the system before a period of non-use and en for frost protection, or before a repair

Reset to factory settings

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Reset to factory settings

Descaling

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Descaling

Descaling

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Descaling

Cleaning

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Cleaning

Cleaning

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Cleaning

No light indicator

No coffee, no water

Coffee comes out very slowly

Coffee is not hot enough

Capsule area is leaking (water in capsule container)

All 3 beverage buttons blinking fast

Descaling alert blinking (descaling alert level 1)

Descaling alert steady light (descaling alert level 2)

Irregular blinking

No coffee, just water runs out (despite inserted capsule)

All 4 buttons blinking alternatively (from front to back).

Specifications

Spare parts

Nespresso Assistance

Machine registration