Machine assistance

Keep getting the most out of your coffee machine

Would you like advice to keep your machine running smoothly? We’re happy to help. We offer tips on how to clean, descale and program your coffee machine, or maybe solve potential issues?

Select your Nespresso machine below and let us guide you with our videos.

You can find them here.

Customer care

Questions about your machine? We’re here to help

You’d rather not have a problem with your Nespresso machine, we understand, but if it just so happens there is something wrong, let us take care of it.

Technical diagnosis
Get an immediate diagnosis of your machine and the best solution for your needs with direct phone assistance. Contact one of our Coffee Specialists at 1500498 (Monday to Friday, 9am-6pm).

Repair services / loan

We offer Machine Assistance Package

The Machine Assistance Package* is offered to you if your machine requires repair and is within the 2 years warranty. This package includes:

  • The collection of your Nespresso machine from your home or an address of your choice
  • The loan of a Nespresso machine for the repair period (subjected to availability and excludes Aeroccino milk frother)
  • Repair of your Nespresso machine and a full check of its components
  • Return of your Nespresso machine to the same collection address
  • A further 6-months repair warranty after the return of your Nespresso machine

Call us at 1500498 (Monday to Friday, 9am-6pm) for more details

*Terms and conditions apply