Nespresso Services

, how can we help you?

As a Nespresso Member, you benefit from many personalized services, so that you can enjoy your coffee your way.


Recycling services so that you can recycle your used capsules easily.


Recycling point


We are committed to delivering premium coffee, responsibly. Together we can minimize our impact, that’s why we make it easy for you to recycle.

How can you recycle your capsules?

By adding capsule recycling to your coffee ritual, your Nespresso coffee doesn’t just taste good. It feels good too.

To recycle, simply take a recycling bag from Nespresso boutique at Plaza Indonesia or find them inside your online package and once filled, drop them at our boutique


Being delivered has never been so simple. We adapt to your time and place the best way you deserve.


Nespresso Standard Delivery

Creating an account with us will give you full access to everything Nespresso. Including the delivery of your favourite capsules when it’s most convenient for you.

How does it work?

We will deliver available items within 2-3 working days for Jabodetabek and 3-9 working days for areas outside of Jabodetabek after payment is received. Deliveries are made daily except Sunday and public holidays

More information?

If you need to know more about Nespresso delivery,
call us at 1500498 (Monday to Friday, 9am – 6pm)

Customer Care

Questions about your machine?
We're here to help.

Customer Care

Machine assistance

Keep getting the most out of your coffee machine

Would you like advice to keep your machine running smoothly? We’re happy to help. We offer tips on how to clean, descale and program your coffee machine, or maybe solve potential issues?

Select your Nespresso machine below and let us guide you with our videos.

You can find them here.

Repair services / loan

We offer Machine Assistance Package

The Machine Assistance Package* is offered to you if your machine requires repair and is within the 2 years warranty. This package includes:

  • The collection of your Nespresso machine from your home or an address of your choice
  • The loan of a Nespresso machine for the repair period (subjected to availability and excludes Aeroccino milk frother)
  • Repair of your Nespresso machine and a full check of its components
  • Return of your Nespresso machine to the same collection address
  • A further 6-months repair warranty after the return of your Nespresso machine

Call us at 1500498 (Monday to Friday, 9am – 6pm) for more details

*Terms and conditions apply


By internet or by phone, order your capsules with the solution that best suits your needs anytime, anywhere.


Order online

Receive your coffee, your way

Order your capsules online and decide for yourself where and when you would like to receive your order.

Enjoy free delivery when you spend minimum IDR 750,000.

Order capsule

Order in boutique

Place your order in our Boutiques

All over the world, Nespresso Boutiques welcome coffee lovers like you to experience our coffee culture.

Experience the world of Nespresso in our boutique. Here, you're invited to discover and taste the full range of our coffees with our Coffee Specialist. They will be happy to help you with choosing the perfect selection of coffees to suit your personal taste.

You can find our boutique at:

Nespresso Boutique Plaza Indonesia
1st Floor
Jl. MH. Thamrin No.28-30
Gondangdia, Menteng, Kota Jakarta Pusat,
Jakarta, Indonesia, 10350
Opening hours: 10:00am to 10:00pm

Don’t forget to return your used capsules when you visit our Nespresso Boutiques. We’ll take care of the recycling while you sip a Nespresso, prepared by us.

Order by phone

Nespresso at your fingertips - express delivery

Express delivery is available. Contact our Coffee Specialists (Monday to Friday, 9am – 6pm) to advise you on your coffee selection and to make sure your order will be delivered tailored to your needs.

Call us at 1500498.