Frequently asked questions

BECOMING A BUSINESS CUSTOMER

I am looking for a coffee machine for my office. Where can I buy one?

You can find the various coffee machines for offices on our website www.nespresso.co.id/pro which allows you to compare different possibilities and choose the one that best suits your company’s needs.

If you need additional information or would like to request a demonstration / online brochure, please contact our Customer Relationship Center via phone 1500-498 from Monday – Friday (9 AM to 6 PM).

I want to purchase a coffee machine for my company

Please call our Customer Relationship Center on 1500-498 or fill in the contact form here and we will get in touch with you as soon as possible.

Can I see/try before purchasing or renting?

We would be happy to arrange a demonstration or send you an online brochure. Please call our Customer Relationship Center on 1500-498 or fill in the contact form here and we will get in touch with you as soon as possible.

I am a business customer and want to order capsules for home usage as well

If you want to order consumer capsules for your business as a hospitality customer please call our Customer Relationship Center on 1500-498 or fill in the contact form here. We will get in touch with you as soon as possible.

What is the minimum order to enjoy free delivery?

Enjoy free delivery with minimum 6 boxes (300 capsules) Professional Coffee Capsules or 10 sleeves (100 capsules) Classic Coffee Capsules.

What are your delivery timelines?
  • Jakarta, Bogor, Depok, Tangerang, Bekasi (Jabodetabek) area: 2-3 day
  • Outside Jabodetabek area: 3-9 days
I'm a business customer and own a private coffee machine. Where can I order my capsules?

If you want to order consumer capsules for your business please call our Customer Relationship Center on 1500-498 or fill in the contact form here. We will get in touch with you as soon as possible.

I can't find the product I'm looking for in the online shop.

If you can’t find a certain product on the Nespresso Professional website, please call our Customer Relationship Center via 1500 498 from Monday – Friday (9 AM to 6 PM).

My order has still not arrived. What should I do?

If you have been waiting longer than the agreed delivery time period please call our Customer Relationship Center on 1500 498 from Monday – Friday (9 AM to 6 PM) or contact your Account Manager.

What should I do if my package is damaged?

If you have received a damaged package, please call our Customer Relationship Center on 1500 498 from Monday – Friday (9 AM to 6 PM) or contact your Account Manager.

ACCOUNT MANAGEMENT

How can I request a copy of an invoice, account extract or other document?

Please contact your Account Manager.

My company has had a name, address or other detail change.

Please contact your Account Manager.

I would like to purchase the free on loan machine I have.

Please contact your Account Manager.

How do I cancel my contract?

Please contact your Account Manager.

PAYMENT AND INVOICING

How will I receive my invoice?

We will enclose the invoice with the order when the billing address is the same as delivery address. We will send the receipt separately if the billing address is different from the delivery address.

My company requires purchase orders be placed on our invoices.

You are welcome to include purchase order numbers for your orders. Please send the details to b2b.nespresso@kanmogroup.com or contact your Account Manager.

How do we let you know when we have made a payment?

Please send the receipt of payment to b2b.nespresso@kanmogroup.com or contact your Account Manager.

MACHINE SUPPORT

Where can I find cleaning instructions or manuals of my coffee machine?

Please visit our Machine Assistance page for cleaning instructions of your coffee machine. Here you can find all the information you need on maintaining your Nespresso coffee machine.

If you have any questions please call our Customer Relationship Center on 1500 498 from Monday – Friday (9 AM to 6 PM) or contact your Account Manager

I have a technical question about my machine. Who can I ask?

You may choose your machine model at the Nespresso Assistance videos page and let us guide you through our step-by-step videos.

If you require further assistance, please call our Customer Relationship Center on 1500- 498 from Monday – Friday (9 AM to 6 PM) or contact your Account Manager. When contacting us for technical support please stay near your coffee machine. Some problems can immediately be solved with advice over the telephone.

BRAND & PROMOTIONS

How can I submit a sponsorship request?

If you would like to collaborate with Nespresso, you can send your request to club.indonesia@nespresso.co.id and provide information regarding the project. We will contact you if we are interested.

Does Nespresso offer Fair Trade coffee?

For more information on Nespresso sustainability please visit https://www.nespresso.co.id/pro/our-choices

RECYCLING

How does Nespresso recycle the capsules?

All Nespresso Indonesia capsules returned to us are recycled by our partner Waste4Change based in Bekasi.

For more details please visit our website https://www.nespresso.co.id/pro/recycling-business

How can I recycle my capsules?

Please pass the used capsules to the delivery person on your next coffee order. You may also drop off your used capsules at any Nespresso Boutique. Our Nespresso boutiques are located at the following locations:

Nespresso Boutique in Plaza Indonesia
1st Floor
Jl. MH. Thamrin No.28-30
Gondangdia, Menteng, Kota Jakarta Pusat,
Jakarta, Indonesia, 10350
Opening hours: 10:00am to 10:00pm

Nespresso Pop-up Booth in Lotte Shopping Avenue
Ground Floor
Jl. Prof. DR. Satrio No.3-5
Kuningan, Karet Kuningan, Kota Jakarta Selatan,
Jakarta, Indonesia, 10350
Opening hours: 10:00am to 10:00pm

Nespresso Pop-up Booth in Pacific Place
Ground Floor
Jl. Jend. Sudirman Kav 52-53
Senayan, Kota Jakarta Selatan,
Jakarta, Indonesia, 12190
Opening hours: 10:00am to 10:00pm

Nespresso Pop-up Booth in Senayan City
Ground Floor
Jl. Asia Afrika No.19
Gelora, Kota Jakarta Pusat,
Jakarta, Indonesia, 10270
Opening hours: 10:00am to 10:00pm

Nespresso Pop-up Booth in PIK Avenue
Ground Floor
Jl. Pantai Indah Kapuk No.6
Kamal Muara, Kota Jakarta Utara,
Jakarta, Indonesia, 14470
Opening hours: 10:00am to 10:00pm