Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
I AM LOOKING FOR A COFFEE MACHINE FOR MY OFFICE. WHERE CAN I BUY ONE?
You can find the various coffee machines for offices on our website www.nespresso.co.id/pro which allows you to compare different possibilities and choose the one that best suits your company’s needs.
If you need additional information or would like to request a demonstration / online brochure, please contact our Customer Relationship Center via phone 1500-498 from Monday – Friday (9 AM to 6 PM).
We would be happy to arrange a demonstration or send you an online brochure.
Please call our Customer Relationship Center on 1500-498 or fill in the contact form here and we will get in touch with you as soon as possible.
We will enclose the invoice with the order when the billing address is the same as delivery address. We will send the receipt separately if the billing address is different from the delivery address.
My company requires purchase orders be placed on our invoices.
You are welcome to include purchase order numbers for your orders. Please send the details to b2b.nespresso@kanmogroup.com or contact your Account Manager.
Where can I find cleaning instructions or manuals of my coffee machine?
Please visit our Machine Assistance page for cleaning instructions of your coffee machine. Here you can find all the information you need on maintaining your Nespresso coffee machine.
If you have any questions please call our Customer Relationship Center on 1500 498 from Monday – Friday (9 AM to 6 PM) or contact your Account Manager
I HAVE A TECHNICAL QUESTION ABOUT MY MACHINE. WHO CAN I ASK?
You may choose your machine model at the Nespresso Assistance videos page and let us guide you through our step-by-step videos.
If you require further assistance, please call our Customer Relationship Center on 1500- 498 from Monday – Friday (9 AM to 6 PM) or contact your Account Manager. When contacting us for technical support please stay near your coffee machine.
Some problems can immediately be solved with advice over the telephone.
If you would like to collaborate with Nespresso, you can send your request to club.indonesia@nespresso.co.id and provide information regarding the project. We will contact you if we are interested.
Please pass the used capsules to the delivery person on your next coffee order. You may also drop off your used capsules at any Nespresso Boutique. Our Nespresso boutiques are located at the following locations:
Nespresso Boutique in Plaza Indonesia 1st Floor Jl. MH. Thamrin No.28-30 Gondangdia, Menteng, Kota Jakarta Pusat, Jakarta, Indonesia, 10350 Opening hours: 10:00am to 10:00pm
Nespresso Pop-up Booth in Lotte Shopping Avenue Ground Floor Jl. Prof. DR. Satrio No.3-5 Kuningan, Karet Kuningan, Kota Jakarta Selatan, Jakarta, Indonesia, 10350 Opening hours: 10:00am to 10:00pm
Nespresso Pop-up Booth in Pacific Place Ground Floor Jl. Jend. Sudirman Kav 52-53 Senayan, Kota Jakarta Selatan, Jakarta, Indonesia, 12190 Opening hours: 10:00am to 10:00pm
Nespresso Pop-up Booth in Senayan City Ground Floor Jl. Asia Afrika No.19 Gelora, Kota Jakarta Pusat, Jakarta, Indonesia, 10270 Opening hours: 10:00am to 10:00pm
Nespresso Pop-up Booth in PIK Avenue Ground Floor Jl. Pantai Indah Kapuk No.6 Kamal Muara, Kota Jakarta Utara, Jakarta, Indonesia, 14470 Opening hours: 10:00am to 10:00pm
