Frequently asked questions

Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.

BECOMING A BUSINESS CUSTOMER

I am looking for a coffee machine for my office. Where can I buy one?
I want to purchase a coffee machine for my company
Can I see/try before purchasing or renting?
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ACCOUNT MANAGEMENT

How can I request a copy of an invoice, account extract or other document?
My company has had a name, address or other detail change
I would like to purchase the free on loan machine I have.
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PAYMENT AND INVOICING

How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
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MACHINE SUPPORT

Where can I find cleaning instructions or manuals of my coffee machine?
I have a technical question about my machine. Who can I ask?
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BRAND & PROMOTIONS

How can I submit a sponsorship request?
Does Nespresso offer Fair Trade coffee?
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RECYCLING

How can I recycle my capsules?
How does Nespresso recycle the capsules?
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